Cancellation policy

All sales are final.

The only exceptions are if your set arrives damaged in transit or if you receive something different from what you ordered. In either case, please write to us within five days of delivery and include your order number along with clear photographs of the issue and the packaging. We will make it right with a replacement or a refund.

Because our sets are limited editions we keep a final-sale policy. A returned set would delay someone else who has been waiting, and we prefer to keep the experience reserved for those who are truly ready to welcome a piece into their collection.