Refund policy

Presale Order Terms

By placing a presale order, you agree to the following terms:

• A non-refundable deposit is required to secure your order. Deposits are non-refundable under any circumstances, including order cancellation by the customer.
• The remaining balance must be paid in full before your order ships.
• You will receive an email notification approximately 7 days before your order is scheduled to ship. This notice will include instructions and a deadline for paying the remaining balance.
• If the remaining balance is not paid by the stated deadline, your order may be cancelled and the deposit forfeited.
• Estimated production and shipping timelines are approximate and may change due to manufacturing or shipping delays. We will do our best to keep you updated.

These terms apply to all presale items. By completing your order, you acknowledge that you have read and agree to these conditions.

All sales are final.

The only exceptions are if your set arrives damaged in transit or if you receive something different from what you ordered. In either case, please write to us within five days of delivery and include your order number along with clear photographs of the issue and the packaging. We will make it right with a replacement or a refund.

Because our sets are limited editions we keep a final-sale policy. A returned set would delay someone else who has been waiting, and we prefer to keep the experience reserved for those who are truly ready to welcome a piece into their collection.